Our company is actively looking for a confident and empathetic individual to join our team as a Customer Relations Executive. The role of a CRM is to focus on the interactions with current customers, enhance customer loyalty, and prevent customer churn.

• Be responsible for all of campaign in-app aligned time and execution as PIC of BD-SME in CRM Squad.
• Collect and analyze User behaviors analytics insights.
• Analyzing data and creating reports for insights into communications channels operations and productivity.
• Setup user journeys to prevent the churn risk on screen and order booking flows by Insider operations.
• Pair with data team in app event to make sure the coverage of touchpoints needed in app
• Utilize the appropriate and available communications channels to ensure key messages reaching proper target audiences at agreed intervals.
• Manage and monitor users' from Facebook group, creating engaging content and tracking engagement by campaigns & initiatives.

• Bachelor degree or equivalent
• Proficiency in data analysis and utilization of customer relationship management (CRM) tools
• Familiar with the products or services we are offering
• Good in Microsoft Office, SQL is a plus
• Strong verbal and written communication skills
• Have a personal laptop
• Analytical mind for problem-solving & actively innovative attitude

• Excellent learning and growth opportunities provided.
• Learn a lot from interacting with different types of customers.
• Great opportunity to work as a collaborative team in the fast-paced environment.

• Social Insurance & PVI Health Insurance;
• Annual health check at a reputable hospital;
• Annual travel, team building, year-end party;
• Annual Performance Bonus;
• Excellent and competitive salary with 13th-month salary;
• Startup environment, young, dynamic, work hard, play hard;
• Working time: 5 days/week and flexible according to job positions.