Job Description

• Prepare customer service developing strategy to enhance the customer experience using Ahamove services;
• Measuring the customer satisfaction and customer retention rate to evaluate the efficiency of the strategies;
• Collect customer insights, identify factors affecting their experience;
• Design future customer experience plans in each period and segment;
• Measure, find out the cause and take timely action to improve the experience;
• Actively link between departments to ensure an identical customer experience;
• Provide internal and inter-departmental processes to maximize customer support;
• Research best practices in customer experience to benchmark & propose initiatives.
• Collect, survey and analyze customer insights; Research new policies for customers;
• Develop a quality improvement strategy of the relationship between Ahamove and a large customer base;
• Collect information, make policies, improve products to suit the needs of a large customer group;
• Initiate actions to improve customer experience and lead end to end projects to deliver the initiatives improving customer experience across touchpoints.
• Representative for Customer’s Voice in the company’s projects. Make sure Customer Centric is applied through

Job Requirements

• Bachelor’s degree in Economics, Finance and Professional Communication;
• Experienced in E-commerce, Logistic, Customer Service, Project Management/Strategy Planning is a plus;
• Proactive, positive; integrity, flexible, can work under pressure; discipline;
• Open mind and willing to learn;
• Analytical skill & reporting skill
• Can work independently or teamwork;
• Problem-solving skill;
• At least 1 years experiences in customer experience or related field; 
• Experienced in customer service, handling complaints and surveying customer satisfaction;
• Ability to prepare and execute plan;

Why it would be awesome to work with us

• Salary: negotiate
• Compulsory Insurance (Social Insurance, Health Unsurance, Un-employment Insurance): As per labor contract;
• Disruptive innovations;
• Sharp, motivated colleagues in a fun office environment;
• Transparent & Open communication;
• Training & Development focused;
• Recognition for hard work;
• Team spirit;
• Competitive salaries and benefits according to experiences.