Key Responsibilities:

- Lead, mentor, and develop high-performing operations teams: Operations Excellent, Operations Solutions, Payment & Analytics, and Quality Management.

- Oversee day-to-day operations to ensure seamless and efficient delivery services. Implement and maintain high operational standards to achieve business goals.

- Develop and execute strategic plans to optimize operations and improve service delivery. Identify and implement innovative solutions to streamline processes and reduce costs.

- Manage the operations budget and allocate resources effectively. Optimize resource utilization to achieve operational efficiency and cost-effectiveness.

- Ensure the highest level of service quality and customer satisfaction.

- Utilize data insights to make informed decisions and drive continuous improvement.

- Work closely with regional operations and other departments such as Sales, Marketing, and Tech to align operational strategies with company objectives.

- Ensure compliance with all regulatory requirements and company policies. Identify and mitigate operational risks to safeguard the company's interests.

- Education: Bachelor's degree or higher in Business Administration, Operations Management, Logistics, or related fields.

- Experience: Minimum of 7 years of experience in operations or logistics, with at least 3 years in a management role.

- Skills:

  + Strong leadership and team management skills.

  + Excellent analytical and problem-solving abilities.

  + Effective communication and presentation skills.

  + Proficiency in data analysis and reporting tools.

  + Ability to work under pressure and manage multiple priorities.

- Personal Attributes:

  + High level of responsibility and commitment to the job.

  + Strategic thinking and long-term vision.

  + Adaptability and readiness to embrace change.

- Social Insurance & PVI Health Insurance;

- Annual health check at a reputable hospital;

- Annual travel, team building, year-end party;

- Annual Leave: 15 days

- Product experience and seniority policy (AhaLove);

- Grab/Be for work;

- Annual Performance Bonus;

- Excellent and competitive salary with 13th-month salary;

- Startup environment, young, dynamic, work hard, play hard;

- Working time: 5 days/week and flexible according to job positions.